FAQs and Help
Here are the FAQs. If you do not find your answer here please ensure to contact us.
WHAT ARE SHIPPING TIMES AND COSTS?
We aim to ship your order within 2 working days. This usually is faster and on rare occasion we may need time. If so, we will update you via email.
Shipping cost depends on delivery country and purchased items, however we do our best to minimize it for us customers.
WHAT PAYMENT METHODS CAN I USE?
We accept all major credit and debit cards as well as PayPal.
All transactions are SSL secured to protect your data. We do not store or collect our customers financial information.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
If you are unhappy with your purchase, you may return it within 14 days since the receipt date. Please review our Delivery and Returns Policy for full details.
Remember that we are here to help and you can always contact us if you need any help with your order.
WHAT IS THE QUALITY OF SOLD ITEMS
We ONLY sell high quality products. We say no to cheap fakes. Most of products we offer is made in EU and we pride ourselves in providing our customers with products they will love and enjoy.
IS YOUR PACKAGING DISCREET
Yes! We care that it is only our customer who knows what is in the package. Your order will arrive in discreet packing without indication of its content.
WHEN WILL I GET MY ORDER
Once we have posted your order it should arrive with you within 3 to 7 working days for most of EU countries. You will receive an email confirmation from us once your order is sent.
Please kindly remember that due to COVID-19 in some case delivery times may be extended due to factors that we have no control.
Please be assured we are working as usual and doing our best to get your order to postal services for delivery to you as quickly as possible.